Deep AI Operators + modular ERP for Dutch companies

From employee to AI Operator per process.With an ERP that tracks everything.

UniSharp delivers AI workers that take over full tasks in sales, orders, warehouse, service and finance — on top of a modular ERP with predictable pricing.

30–60 days
Typical ERP implementation
60–85%
Automation per process (AI)
€750
Platform & SLA / month
€42,50
Per-user cap / month

UniSharp Console — AI Operators + ERP in one screen

Sales Operator Active

Quotes, follow-ups, updating CRM.

Order & WMS Active

Booking orders, planning picking, deliveries.

Service & Finance Review

Tickets, reminders, monitoring margins.

Example morning run (Order & Logistics Operator)

✓ 07:02   1,260 new orders fetched (webshop + EDI + mail)
✓ 07:03   Addresses, VAT & prices validated
✓ 07:04   142 exceptions → lane “human check”
✓ 07:05   1,118 orders automatically booked in UniSharp ERP
✓ 07:06   4 pick waves generated (warehouse 1 & 2)
✓ 07:07   Customer confirmations sent (NL/EN/DE)

You see per AI Operator exactly which decisions were taken and which tasks were taken over from employees.

Not just software, but digital colleagues + ERP as backbone.

Most AI solutions are a chatbot next to your work. UniSharp combines a modular ERP with deep AI Operators that fully run inside your processes: reading, deciding and booking — just like an experienced employee.

  • ERP: one source of truth for CRM, sales, stock, purchasing, finance, service & HR.
  • AI Operators: digital workers per process (sales, orders, service, finance).
  • API-first: integrations with Exact, Twinfield, AFAS, Mollie, SSO, portals and legacy.
  • Measurable result: hours, FTE line, error rates and carrying cost go down.
Typical business impact
  • 50–70% less manual work in order desk.
  • 30–50% less time per ticket/invoice.
  • Carrying cost of stock −3 to −6 percentage points.
  • Slow FTE growth without slowing company growth.
When less suitable
  • Strongly ad-hoc processes without structure.
  • No internal owner for processes.
  • No access to source systems / data.

Which AI workers can you deploy?

Not an “AI assistant” but deep AI Operators per process. They run in production, with clear scope and KPIs on hours, FTE line and error rates.
AI Operators are priced per process & scope. Sales Operator has a fixed pilot price (see below), other Operators on request.

End-to-end tasks Human review where needed Full logging
44 spots available

Sales Operator AI Replaces up to 3 FTE inside sales Inside sales in the back office.

Takes over a large part of inside sales work: reads requests, drafts quotes, sends follow-ups and updates CRM — so account managers have more time to sell.

  • Reads requests (mail/web) and creates draft quotes.
  • Plans follow-ups, sends mails in the right tone of voice.
  • Fills CRM fields, notes and pipeline automatically.
  • Escalates doubtful cases to a human, with summary.
€820 / month • pilot rate • max. 44 customers

Guideline: replaces work of ~2.5–3 FTE inside sales (depending on volume and complexity).

Daily output:
• 80–150 requests processed
• 60–100 quotes created/updated
• 40–80 follow-up mails sent
→ work that otherwise needs 1–2 FTE

Order & Logistics Operator AI Price: on request (per scope)

Processes order flows from webshop, EDI and e-mail. Books orders, plans pick waves, checks stock and communicates with customers — without retyping into ERP.

  • Reads orders (PDF/EDI/mail), validates addresses & VAT.
  • Books orders in ERP, plans picking and reservations.
  • Sends order confirmations & delivery updates.
  • Puts exceptions (price, delivery date) in human-review lane.
Example:
• 1,500–2,500 orders/day
• 80–85% fully processed automatically
• 15–20% in “human review” queue
→ 2–4 FTE less pressure on order desk

Service Operator AI Price: on request

Handles simple tickets fully autonomously and prepares more complex cases. Fills the knowledge base and bundles trends for operations & management.

  • Answers standard questions fully automatically.
  • Creates draft replies for more complex tickets.
  • Generates FAQ articles from repeated questions.
  • Does trend analysis on complaints & issues.
Results:
• 30–50% of tickets fully automatic
• 90% of replies pre-written (agent clicks ‘send’)
• CSAT increases due to faster, consistent answers

Finance Operator AI Price: on request

Monitors cash flow, margins and open items. Sends reminders, writes explanations for figures and prepares “what-if” scenarios for the board.

  • Sends reminders & dunning letters in the right tone of voice.
  • Checks margins per customer/article and flags exceptions.
  • Writes explanations for monthly figures in plain language.
  • Runs scenarios on price, discount, stock & payment terms.
Impact:
• Lower DSO (days sales outstanding)
• Controllers focus on exceptions instead of admin
• Management receives weekly AI briefing on risks & opportunities

UniSharp ERP: one base for CRM, WMS, finance, HR and service.

You can only really let our AI Operators fly if your data and processes are in order. That’s why we also deliver our own API-first ERP system that can be built up modularly.

  • CRM & Sales — pipeline, accounts, quotes, orders.
  • Stock & WMS — multi-warehouse, serial numbers, batches, picking.
  • Purchasing — requests, quotes, contracts, supplier scoring.
  • Finance — invoicing, payments, exports to accounting.
  • Service & knowledge base — tickets, SLAs, customer portals.
  • HR & employees — dossiers, contracts, roles and permissions.
  • Analytics — dashboards, KPIs, exports to BI/warehouse.

Already have an ERP? AI Operators can often also run on top of existing systems (Exact, AFAS, custom). UniSharp ERP gives you full control over processes and data.

Example: end-to-end process in UniSharp ERP

1. Lead → customer
   • Lead in CRM via form or import
   • Sales Operator AI fills data & books first appointment
   • Quote is created and digitally signed

2. Order → delivery
   • Order comes in (EDI/webshop/mail)
   • Order & Logistics AI books in ERP and plans pick wave
   • WMS registers picking, packing and shipment

3. Delivery → invoice
   • Delivery is fed back into ERP
   • Finance Operator AI generates invoice and sends payment link
   • Payment is matched and accounting receives export

4. Support → improvement
   • Service Operator AI handles tickets & FAQ
   • Analytics module shows bottlenecks and opportunities

ERP modules & pricing

Per module + per active user. Min. 3 years 24/7 support Continuous development
Platform & SLA: €750/m. Per-user cap: €42,50/month. Professional Services: €60/hour p.p.

CRM

Commercial

Leads, deals, accounts, pipeline, e-mail templates.

  • Automatic reminders & tasks
  • Custom pipelines & stages
  • Document templates & quotes
€175/m€6/user

Purchasing

Operations

Requests, quotes, supplier scoring, contract management.

  • Price comparison & terms
  • Purchase orders & receipt
  • Budget monitoring & approvals
€200/m€5/user

Service & Knowledge base

Support

Tickets, SLAs, customer portal, internal knowledge base & FAQ.

  • Priorities & escalations
  • Macros & templates
  • Reports per customer
€225/m€5/user

Finance

Core

Invoicing, payments, cash flow & export to accounting.

  • Automatic invoices & reminders
  • Payment links (Mollie)
  • VAT, currencies & export Exact/Twinfield/AFAS
€350/m€9/user

Stock (WMS)

WMS

Multi-warehouse, serial numbers, batches, min/max alerts.

  • FIFO/FEFO
  • Barcode & picking
  • Inventory & corrections
€400/m€10/user

Settings

Included

Workflows, custom fields, permissions, branding & export.

  • Custom screens & views
  • Permissions per role & entity
  • Document style & templates
€0/m€0/user

Sales

Commercial

Orders, returns, price lists, volume discounts and RMA.

  • Order management & pick lists
  • Returns/RMA & credit notes
  • Price lists per customer segment
€225/m€6/user

HR & Employees

People

Dossiers, contracts, leave, absence & performance.

  • Roles & permissions
  • Self-service portal
  • Exports to payroll
€250/m€6/user

Analytics

Data

Reports, KPIs and AI predictions per department.

  • Dashboards per role
  • Export & integrations to BI
  • Real-time alerts & signals
€325/m€7,50/user

Platform & SLA

Incl. hosting & management

Management, hosting, security, updates, monitoring & 24/7 support.

€750/m

Per tenant • Monthly cancellable after 36 months

Per-user cap

Cost control

Sum of all chosen module fees per user is capped at:

€42,50/user/m

Keeps your total TCO predictable, even if you add extra modules.

ERP configurator (indicative TCO)

Configure your UniSharp ERP setup: choose modules, number of users and see an indicative monthly price + 3-year TCO. AI Operators are priced separately, per process and scope (Sales Operator has fixed pilot rate).

ERP only Without AI Operator fees
Platform (per month)
€ 750
Modules (per month)
Per-user sum (per month)
Total (per month)

3-year TCO (indicative): —

Note: AI Operators (Sales, Order & Logistics, Service, Finance) fall outside this calculation and are priced per process + volume.

How much time & money can you save?

In practice we see that a combination of UniSharp ERP + AI Operators frees up hundreds of hours per month and slows FTE growth — without sacrificing service or control.

Hours saved / month
120–350
orders + finance + service
Labour savings / month
€8,000–€25,000
depending on hourly rates
Carrying cost of stock
−3 to −6 pp
with better WMS & min/max
Payback period
3–9 months
on first process/Operator

Example scenario: e-commerce + wholesale

  • 1,200 orders/month, 900 invoices, 800 tickets.
  • Now: 7–10 min/order, 6–8 min/invoice, 9–12 min/ticket.
  • After UniSharp: 2–3 min/order, 2–3 min/invoice, 4–6 min/ticket.
  • Savings: ~180–260 hours per month (2–3 FTE equivalents).
  • ERP + 1–2 AI Operators are well within this saving.

Example scenario: service company with field teams

  • 1,500 tickets/month, 600 service visits, 400 invoices.
  • Service Operator AI shortens handling time and fills knowledge base.
  • Finance Operator monitors contract invoicing & open items.
  • Savings: 100–180 hours/month + lower DSO and fewer misbilled items.
  • Management receives monthly AI summary of “what’s really happening”.

Use cases: from warehouse to boardroom.

We always start with one clearly defined process + hard KPIs. After that we can expand to multiple Operators and modules.

Trade & e-commerce

Order desk + WMS

  • UniSharp ERP: Sales + WMS + Finance modules.
  • Order & Logistics Operator AI processes bulk of orders.
  • Order desk focuses only on exceptions.
  • 2–4 FTE equivalents saved or growth capacity freed up.
Manufacturing & B2B

CRM + Purchasing + Service

  • ERP: CRM, Purchasing, Service & Analytics as base.
  • Sales Operator AI creates quotes, plans follow-up.
  • Service Operator AI relieves support & field teams.
  • Faster response, fewer errors, better margin control.
Services & projects

Service & Finance Operators

  • Tickets are partly handled automatically.
  • Finance Operator monitors contracts & milestone invoices.
  • Management receives monthly AI briefing with top 5 actions.
  • More focus on customer relationship, less on admin.

Tech, security & governance — AI under control.

Deep AI in core processes requires mature technology and governance. We combine modern AI stacks with proven IT principles: permissions, logging, rollback, privacy by design.

Architecture

  • Event-driven integration between ERP and AI Operators.
  • Vector search for knowledge bases & document understanding.
  • OpenAPI for integrations with external systems.
  • Multi-tenant, with strict separation per customer.

Security & privacy

  • RBAC, SSO/SAML, encryption at rest and in transit.
  • Extensive audit logs per Operator and user.
  • Processor agreement & DPIA support.
  • Data retention and right to access/export/delete.

Control & explainability

  • Every AI decision can be traced back to input & rules.
  • Simulation/sandbox mode before going fully live.
  • Dashboards per Operator (runbook, thresholds, KPIs).
  • Rollback scenarios and incident response process.

Define an AI Operator + ERP scope for your company together?

In a single session (online or on-site) we map out your processes, define the scope of a first AI Operator, choose the right ERP modules and roughly calculate the business case.

Prefer an initial sparring session? Add “orientation call” in your mail and we’ll think along with you, no strings attached.

Live demo